Privacy Policy

Last updated: September 27, 2026

This is a draft — have an attorney review it before relying on it, especially the sections on AI call recording and WhatsApp messaging.

INFORMATION WE COLLECT

When you call our AI phone receptionist (Vet Bot): your phone number, the audio of your call, and a transcript of what you say, so we can understand your request and connect you to the right person.

When you message us on WhatsApp: your phone number, your display name, and the content of your messages (text, images, or documents you send us).

When you book an appointment or become a patient: your name, contact details, and your pet's information — species, breed, age, medical history, and treatment records — stored in our clinic management system.

We do not collect payment card numbers or government ID numbers through the phone or WhatsApp assistant.

HOW WE USE YOUR INFORMATION

We use the information above to answer your call or WhatsApp message and route you to the right service; schedule, confirm, or remind you about appointments; maintain accurate medical records for your pet's care; follow up after a visit or a call when relevant to your pet's treatment; and improve how our AI receptionist understands and responds to callers. We do not use your information for advertising, and we do not sell it to anyone.

OUR AI PHONE AND WHATSAPP ASSISTANT

Some calls to our front desk are answered by an AI voice assistant ("Vet Bot"), and some WhatsApp messages may receive an automated reply before a staff member responds. We disclose at the start of the call that you're speaking with an automated assistant. Calls may be recorded and transcribed to process your request and improve the service. You can ask at any time to speak with a staff member, and the assistant will transfer you. WhatsApp messaging with us runs on Meta's WhatsApp Business Platform, so your messages are also subject to Meta's Privacy Policy and WhatsApp's Privacy Policy. We use third-party AI and telephony providers to operate the voice and WhatsApp assistant; they process your call audio, transcripts, and messages on our behalf and are not permitted to use them for their own purposes.

WHO WE SHARE INFORMATION WITH

Meta / WhatsApp Business Platform, to deliver and receive WhatsApp messages. Our AI voice and WhatsApp platform provider, to power the phone and WhatsApp assistant. Referral clinics or specialists, to coordinate your pet's care, only with your consent. Legal or regulatory authorities, only when required by law. We do not sell your personal information or your pet's medical records to anyone.

DATA RETENTION AND SECURITY

We keep medical records for as long as required by applicable veterinary recordkeeping regulations. Call recordings, transcripts, and WhatsApp message history are kept only as long as needed to handle your request and for a reasonable period afterward, then deleted. We use access controls and encryption to protect your information, and limit access to staff and service providers who need it to do their jobs.

YOUR RIGHTS AND CHOICES

You can ask us to access or get a copy of the personal information we hold about you or your pet, correct inaccurate information, or delete your information, subject to our recordkeeping obligations. You can speak with a human instead of the AI assistant at any point during a call or WhatsApp conversation, and you can opt out of WhatsApp messages at any time by replying STOP or telling us directly. To make any of these requests, contact us using the details below.

CHILDREN'S PRIVACY

Our services are intended for adults booking or discussing veterinary care. We do not knowingly collect personal information directly from children.

CHANGES TO THIS POLICY

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Questions about this policy or your information? Contact Vet N Pet Hospital at +91 88850 00588 or vetnpet@gmail.com.I'